Provides guest assistance in the event of a minor malfunction of a terminal and requests assistance for malfunctions requiring advanced technical skills.Performs minor repairs on gaming terminals, including bill validator and printer jams, as needed.Performs currency exchanges and other cash transactions with the highest attention to detail.
Knowledgeable of the membership benefits of the player’s loyalty program and the importance of the guest playing with their card.Observes and maintains contact with guests within an assigned section of the gaming floor and enhances the guest experience through the service provided.Anticipates guest’s needs and is intentional in establishing a rapport with all guests.As a BIG Service Ambassador consistently delivers an exceptional guest experience throughout the shift.
